bed33's Privacy Policy

1.1 Information You Provide Directly

When you create an account on bed33 or contact us, we may collect the following information:

• Full name
• Date of birth (for age verification — only users aged 21 or above may use the platform)
• Email address
• Mobile number
• Banking or mobile wallet details (information required for bKash, Nagad, Rocket, Upay, or bank transfers)
• National ID card or passport number (when identity verification is required)

1.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Pages visited and click patterns
• Time spent on the site
• Referral source (which site or channel you came from)
• Cookie and session data

1.3 Transaction-Related Information

We record information related to deposits, withdrawals, and bets — such as amounts, dates, methods, and outcomes. This is necessary for financial security and for resolving any disputes.

bed33 uses your personal information for the following purposes:

• Account management: To create, verify, and manage your account.
• Identity verification: To confirm the age requirement (21+) and verify identity.
• Financial transactions: To process deposits, withdrawals, and bonuses.
• Customer support: To respond to your questions, complaints, or requests.
• Security & fraud prevention: To identify unusual activity and protect the security of the platform.
• Service improvement: To analyze data in order to improve the platform experience.
• Legal obligations: To comply with applicable laws, rules, and regulations.
• Responsible gaming: To monitor your playing patterns and provide support and alerts when needed.

bed33 uses cookies to improve the functionality of the site and to personalize your experience. Cookies are small text files stored on your device.

3.1 Types of Cookies We Use

• Essential cookies: Essential for site login, session management, and security. The platform cannot function properly without them.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Collect anonymous data to understand how the site is used.

3.2 Cookie Controls

You can disable cookies through your browser settings. However, this may limit some site functionality. Blocking essential cookies may disrupt login and transaction functions.

bed33 does not sell your personal information to any third party. However, information may be shared in certain circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist with our operations — such as payment processing (bKash, Nagad, Rocket, Upay, and banking institutions), data storage, and technology services. These partners receive only the information needed to complete their specific tasks and are bound by a strict confidentiality agreement.

4.2 Legal Requirements

In the case of a court order, legal process, or valid request from a competent authority, we may be required to provide information in compliance with applicable law.

4.3 Business Changes

If bed33 ever goes through a merger, acquisition, or asset sale, user data may be part of the transferred assets. In such cases, we will provide advance notice.

bed33 takes industry-standard technical and organizational measures to ensure the security of your information:

• SSL encryption: All data exchanged on our website is encrypted using SSL (Secure Socket Layer) technology.
• Secure servers: Your data is stored on secured servers with measures in place to prevent unauthorized access.
• Access controls: Only authorized personnel may access your information for specific purposes.
• Regular security assessments: Our systems undergo regular security testing.
• Payment security: All financial transactions are processed through secure payment gateways.

Although we take every possible security measure, no internet-connected system is entirely risk-free. It is your own responsibility to keep your account password confidential and not share it with anyone.

bed33 retains your information for as long as your account is active and for as long as it is required for legal or business purposes. Even after an account is closed, information may be retained for the following reasons:

• Financial transaction records are kept for a specified period in accordance with legal requirements.
• Until any ongoing dispute or investigation is resolved.
• To prevent fraud and ensure security.

Information that is no longer needed is securely deleted or anonymized.

As a bed33 user, you have the following rights regarding your own information:

7.1 Right to Access

You may request to know what information we hold about you. We will provide this information within a reasonable time.

7.2 Right to Rectification

If there is any error or inaccuracy in your information, you may contact us to request a correction.

7.3 Right to Erasure

In certain circumstances — such as after closing your account — you may request that your personal information be deleted, though we may be required to retain some information due to legal and regulatory obligations.

7.4 Right to Object and Restrict Processing

In certain cases, you have the right to object to or request restriction of the processing of your information.

bed33's services are for users aged 21 and above only. We do not intentionally collect personal information from minors. If a person registers using a false age and this is later discovered, that account will be closed immediately and any collected information will be deleted as soon as possible.

If you believe that information from a minor has been submitted to us by mistake, please contact [email protected] immediately.

To operate bed33's services, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that the data protection standards are equivalent to those described in this policy.

Our agreements with third-party service providers include appropriate data protection terms.

bed33 reserves the right to amend this privacy policy from time to time. If there are any significant changes to the policy, we will publish a clear notice on the website. Continuing to use the platform after changes have been made will be considered your acceptance of the updated policy.

For significant changes, we will make an effort to send a notification to your registered email. However, it is your responsibility to regularly check this page for the latest policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Live chat is available on the website 24/7

Our support team provides assistance in both Bengali and English. We take all privacy-related requests seriously.